Refund policy

You have the right to submit a return request within 14 days of receiving your purchase. This applies to all products, including sale items and tunable parts, provided the product is unused (not fitted, connected or activated) and complete in its original packaging. You can submit the request for the return shipment via our service page: https://www.fatbikeklaar.nl/pages/service. Once your request has been approved, you have 14 days to send the product back or have it collected. Return shipments without prior notification or without a valid proof of purchase will not be accepted.

Collection and returning

Would you like to have a product collected or send it back? Please contact us first via WhatsApp (+31 6 82090642); we will then agree together on how it will be arranged. The costs of returning the product are borne by the customer.

Return conditions

A fatbike, accessory or part is eligible for return if it is in new condition, complete (including battery, charger, both keys and any other accessories) and is returned in the original, intact packaging. A valid proof of purchase is also required. The condition of the packaging and the product is recorded by our delivery service by means of photos upon delivery and checked upon return. For fatbikes, they may have been ridden for a maximum of 5 kilometres.

Defects, damage or incorrect deliveries upon arrival must be reported as soon as possible via WhatsApp (+31 6 82090642) or via https://www.fatbikeklaar.nl/pages/service, with photos.

Tunable products (displays, controllers, tuning kits)

Tunable products, including tunable displays with a personal code and/or killswitch, tunable controllers and complete tuning kits, can also be returned or exchanged within 14 days of receipt, provided the product is unused (not fitted, connected or activated) and complete in its original packaging. The costs of returning the product are borne by the customer.

Please note: tuning a fatbike to above 25 km/h is not permitted on public roads in the Netherlands and Belgium and is intended exclusively for use on private property. Use on public roads is at the user's own risk; damage arising from it is not covered by the warranty.

Assembly costs

The costs for making your fatbike ready to ride (the price difference between 'Assembled' and 'Boxed', € 97) will not be refunded in the event of a return shipment or a cancellation within 48 hours before delivery. If you choose to have the fatbike delivered assembled, these costs remain at your expense, even if you return the fatbike or cancel the order within 48 hours before delivery.

Return instructions

After submitting your return request via our service page and after our acceptance, you will receive a date on which we will collect the product, or a return label with detailed instructions for shipping your parcel. For accessories or parts, you will receive a return label. Return shipments without a prior request will not be accepted. Incorrectly packaged or incomplete returns will be refused.

Exceptions to the right of return

We cannot accept returns for:

  • Gift cards.
  • Personalised products.
  • Products of which the hygiene seal has been broken.

Inspection upon receipt

Inspect your order carefully upon receipt. In the event of any defects, damage or if you have received a wrong item, report this as soon as possible via https://www.fatbikeklaar.nl/pages/service or via WhatsApp on +31 6 82090642, with photos.

Procedure for exchanges and refunds

For an exchange, you must first return the original product. After acceptance, you can place a new order. After receipt of your return and approval for a refund, the amount due will be refunded within 14 days to your original payment method, or in the form of a gift card after deduction of return costs and any depreciation.

Warranty

FatbikeKlaar offers a warranty period of 2 years on the whole fatbike: frame, battery, motor, display, controller and all moving parts. The full terms can be found in the warranty policy.

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